Shipping Policy

Logistics Services & Compensation Policy
GoGo Express

1. Delivery Scope & Schedules:

Cairo & Giza: Shipments are delivered within 24 to 48 hours maximum from the pickup date from the merchant. Same-Day Immediate Delivery Service: Available for registered orders received before 12:00 PM within Cairo and Giza. Governorates Coverage: Deliveries to all governorates take 2 to 4 business days depending on the region. Exceptional Circumstances: Delivery schedules may be affected in cases of force majeure (severe weather conditions, road closures, or official holidays), and merchants are updated immediately with any status changes

2. Packaging Responsibility & Inspection Upon Pickup:
Courier Inspection: The GoGo Express courier inspects parcels upon pickup to review external packaging, ensure outer safety, and match item counts with the shipping waybill prior to signing and movement. Secure Packaging: Merchants must package parcels securely according to the nature of the items (especially fragile items using Bubble Wrap). GoGo Express is not liable for damage to fragile items if handed to the courier without adequate protection. Address Modifications: In case of incorrect address details or missing recipient phone numbers from the merchant, the merchant is contacted immediately to update details and set a new delivery date without cancelling the order

3. Cash Collection & COD Payouts:
ccurate Collection: Exact Cash-on-Delivery (COD) amounts are collected from the end customer according to the waybill value. Instant COD Settlement: Collected funds are transferred to the merchant immediately upon successful delivery without delay. Payout Methods: Payouts are transferred via e-wallets (Vodafone Cash, Orange Cash, WE Pay, Instapay) or bank accounts based on merchant preference. Full Transparency: Merchants can track financial status for every order and real-time balances with complete transparency

4. Returns Policy & Customer Confirmation:
Pre-Dispatch Confirmation: Couriers make up to 3 phone calls to confirm with the end customer before navigating to the location to minimize return rates. Parcel Inspection: End customers may inspect parcels in the presence of the courier based on prior agreement between merchant and company. Return Processing: If the customer rejects delivery, the order is registered as "Returned" and returned to the merchant in the next order cycle without delay

5. Warranty, Compensation & Shipment Protection:

Parcel Safety: Your shipment is safe. GoGo Express guarantees total parcel integrity and assumes full responsibility from pickup to final delivery. Instant Compensation: In case of total damage or loss due to an operational error during transit, GoGo Express commits to fully compensating the merchant for the documented product value listed on the shipping waybill immediately.

6. Shipment Weights & Dimensions:
Standard Weight: Standard rates apply to parcels up to 5 kg. Overweight Fees: For parcels exceeding 5 kg, an extra fee is added per additional kilogram. Standard Dimensions: Standard parcel dimensions must not exceed 40 x 30 x 30 cm. Large / Heavy Parcels: Parcels exceeding 15 kg or requiring special handling space are priced and coordinated in advance with customer service prior to pickup